Return & Refund
At AuCharger.com, we are committed to providing our customers with high-quality products and exceptional service. We understand that from time to time, situations may arise where a refund is necessary. To ensure a seamless and transparent process, we have established the following refund policy.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all purchases. If you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your order to initiate the return process. Please note that the item must be in its original condition, undamaged, and in its original packaging for a refund.
Easy Return Process
To request a refund, please reach out to our customer support team via RMA form. Our dedicated team will guide you through the return process, providing you with the necessary instructions and addressing any questions or concerns you may have.
Refund Criteria
We will issue a refund once we receive the returned item and verify that it meets our refund criteria. Refunds will be processed using the original payment method. Please allow up to 3 business days for the refunded amount to reflect in your account, depending on your financial institution.
Non-Refundable Items
Please note that certain items are not eligible for a refund. These include products that have been damaged due to misuse, items that are not in their original condition, and products that are returned after the 30-day period.